RETURNS & REFUNDS
Returns Policy within the UK
We do understand that purchasing art online can be a difficult commitment. We aim to provide Artistmade Interiors customers with peace of mind when placing an order by offering a14 day money back guarantee.
For a return order to be accepted the following applies:
1. Any return request has to be made in writing within14 days of receiving your painting (Email: firstname.lastname@example.org). Unfortunately, we are unable to provide a refund after the14 days of you receiving the painting, unless we have received that written confirmation from you within the money back guarantee period.
2. The item being returned needs to be sent to us in the same condition as it arrived and packaged in an appropriate and secure manner. We strongly recommend that you keep the original packaging that the painting arrived in and ensure that you are careful when first opening the packaging to observe how it was packaged on arrival. You will be sent a returns label to be attached to the outer packaging. Please ensure it is attached firmly to avoid lost items.
3. Our packaging agent employ staff that are trained to package artwork and it is in their interests to ensure that items are delivered safely. If you are returning the painting because it arrived damaged, please let us know that when you first notify us of returning the item. Please take time to photograph the damage to the painting and the packaging. This will help us to understand what has happened and is important for us to complete the returns process with the courier.
4. Once we have received your request to return a painting (within the14 days of receiving your order), we will contact you to discuss all the return and refund arrangements.